PRIVACY PROTECTIONS

  1. PRIVACY PROTECTIONS

 

Effective Date: August 19, 2021

 

These Privacy Protections inform you of how we use information that we gather because we believe in transparency and are committed to protecting your privacy. We may change or discontinue these Privacy Protections at any time, and we reserve the right to do so. If we change these Privacy Protections, we will also change the Effective Date, which is located above this paragraph. If you maintain your Membership, make payments to AeroMD, or avail yourself of AeroMD’s services after we change the Effective Date, you agree to our changes to the Privacy Protections. When providing the personal information of other individuals, you agree to inform them of the content of any Privacy Protections or notice we provide to you and obtain any legally required consent from them.

 

If you have any questions about the way that we collect or handle your personal information or wish to review or update your information you can e-mail membership@aeromd.com or write to: AeroMD, 8302 Lindberg Bay, St Thomas USVI 00802-6000.

 

Personal information is information that identifies and relates to you or other individuals (such as Members, dependents or travelling companions). We may collect the following personal information from you: any information that you voluntarily submit to AeroMD; your application and claim forms; your payment information; medical information necessary to provide treatment; telephone calls, e-mails and other communications with us; insurance information related to medical treatment; passport, military id, driver’s or other license number used for travel; information related to other insurance you hold; information from third parties involved in our dealings with you; your marketing preferences; and data relating to purchases made with vendors at a discount upon presentation of an AeroMD membership card. We may collect information about you through third parties that make our Membership available to you, such as your employer, your association or organization where you are a member or other third party with whom you are affiliated.

 

We may transfer relevant personal information to service providers and governmental or public authorities located in other countries in order to provide medical assistance in and facilitate travel through those countries. You understand and consent to the collection, use, processing disclosure and transfer of such information in the United States and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of these Privacy Protections.

 

We use this personal and personally identifiable information to: provide you with services under the Membership Program; communicate with you; process payment under the Membership Program; and facilitate marketing, research, data analytics and improvement of goods and services by vendors and AeroMD.

 

We use industry wide security standards and organizational measures which are consistent with applicable privacy and data security laws to help protect against the unauthorized disclosure of your personal and personally identifiable information, including encryption. Though we do our best to protect your personal and personally identifiable information, you provide all such information at your own risk. If any medical information is shared with companies that provide emergency medical services or related services, AeroMD will take reasonable steps to share only data that is reliable and relevant for its intended use. AeroMD will take reasonable steps to ensure that any parties with which it shares personal information to facilitate medical treatment or related services protect your privacy and personal information and use it solely for the intended purpose. If you believe that the security of any of your personal information has been compromised, please notify us immediately. If we believe the security of your personal information in our possession or control may have been compromised, we will notify you as soon as possible under the circumstances.

 

We will only share your personal or personally identifiable information with third parties in the following situations: when you have consented to sharing information; when it is necessary to provide services under the Membership Program; if AeroMD is purchased by a third-party; when it is necessary to respond to valid information requests made by governmental authorities; to establish and defend legal rights; to protect legal interests; when it is demanded by a valid court order, subpoena or legal process; when it is necessary or desirable to assist in arranging emergency medical care for you; and as required by applicable law (including laws outside of your country of residence).

 

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information from us to a third party for the third party’s direct marketing purposes. We do not disclose your personal information to any third party for that party’s marketing purpose. You may in some cases have certain rights under California law, however, these rights are not available in all cases, and they are subject to applicable exceptions, exemptions, and limitations as provided by law. These rights may include: (1) the right to request that we disclose to you the categories and specific pieces of your personal information we have collected over the past 12 months; the categories of sources from which that data is collected; the business or commercial purpose for collecting; the categories of third parties with whom we share that information; and the categories of personal information we disclosed about you for a business purpose during that period; (2) the right to request that we delete personal information we have collected about you; (3) the right that we will not discriminate against you for exercising any of these rights. Please contact our Privacy Officer for more information.

 

Contact AeroMD:
AeroMD is available at your convenience 24/7/365. One of our Communications Specialists will be available to help you answer questions or to arrange your transport. We can be reached by any of the following:
Toll Free Phone – 1-844-AeroMD1 (1-844-237-6631)
Local Phone – 340-715-7942
Email – contactMD@aeromd.com
Web – www.aeromd.com

AeroMD Air Ambulance serves our neighbors throughout the Caribbean and worldwide.

  • “My best case for survival was to be taken off-island.”

    Charles Jaquays, AeroMD Patient

  • “You guys saved [my husband's] life.”

    Eileen des Jardins, Patient Companion

  • “If it wasn't for [AeroMD], I wouldn't be here today.”

    Hayley Rodriguez, AeroMD Patient